Thaxted Pharmacy
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    • Home
    • Opening Times
    • Contact Us
    • About Us
    • NHS Services
      • NHS Pharmacy First
      • NHS Blood Pressure Checks
      • NHS Contraceptive Service
      • NHS Prescriptions
      • NHS Pharmacy Services
    • Private Services
      • Weight Loss Service
      • Ear Wax Removal
      • Travel Health
      • Vaccines
      • Private Prescriptions
      • Consult & Treat Service
    • Postal Delivery
Thaxted Pharmacy
  • Home
  • Opening Times
  • Contact Us
  • About Us
  • NHS Services
    • NHS Pharmacy First
    • NHS Blood Pressure Checks
    • NHS Contraceptive Service
    • NHS Prescriptions
    • NHS Pharmacy Services
  • Private Services
    • Weight Loss Service
    • Ear Wax Removal
    • Travel Health
    • Vaccines
    • Private Prescriptions
    • Consult & Treat Service
  • Postal Delivery

Feedback and complaints

FEEDBACK & COMPLAINTS

  We would like you to tell us what you think about the service we provide at this pharmacy.


If you have any comments, suggestions or complaints please speak to a member of staff.


We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.


  If you would like to make a complaint, please contact our Complaints Manager, Mike Barbour directly at the following contact details:  


Tel: 01832 270828

Email: mike.barbour@wringtons.co.uk 


You may also complain or give feedback to the local ICB: 


By post to:

Hertfordshire & West Essex Integrated Care Board

First Floor
Kao Park 2
London Road
Harlow
CM17 9NA 


By email to:

 hweicbhv.pharmacy@nhs.net


If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.


If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO)


Telephone: 0345 015 4033 or via their website at:

https://www.ombudsman.org.uk/making-complaint


Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

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Thaxted Pharmacy

3 Town Street, Thaxted, Essex, CM6 2ld

Tel: 01371 830260 or EMAIL pharmacy.ff082@nhs.net

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